Frequently Asked Questions
Last updated: 2 September 2026
How Long Does Shipping Take?
Orders are generally processed within 1 to 3 business days.
After your order has been dispatched, delivery usually takes approximately 3 to 7 business days.
Delivery times are estimates and can vary due to carrier delays, busy sale periods, public holidays or other circumstances outside our reasonable control.
Where Do You Ship From?
Some Jarrah Lane products are shipped directly from our suppliers.
Our suppliers may be located overseas, including in China.
Direct supplier fulfilment means an item can be dispatched directly to the customer without first being shipped to Jarrah Lane and then forwarded again.
Do You Offer Free Shipping?
Yes.
Jarrah Lane offers free standard shipping across Australia, unless otherwise clearly stated at checkout.
Will I Receive Tracking?
Where tracking is available, we will send tracking information after your order has been dispatched.
Depending on the product and fulfilment location, your parcel may be handled by Australia Post, an international carrier or another local delivery partner.
Do You Offer Returns?
Yes.
Jarrah Lane offers a 30-day money-back guarantee.
If you would like to request a return, contact us within 30 days of receiving your order at:
How Do I Start a Return?
Email:
Please include:
- Your name
- Order number
- Email address used for your purchase
- Reason for the return
- Photographs where the item is faulty, damaged or incorrect
Please wait for return instructions before sending an item back.
Who Pays for Return Shipping?
For change-of-mind returns, incorrect size selections or unwanted products, the customer is generally responsible for return shipping costs.
Depending on the product, the approved return address may be located overseas, including in China.
If this applies, the customer may be responsible for returning the product to that address.
This does not limit your rights under the Australian Consumer Law.
When Will I Receive My Refund?
Once your approved return has been received and inspected, we will notify you regarding your refund.
Approved refunds are issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
What If My Item Is Faulty, Damaged or Incorrect?
Please contact us as soon as reasonably possible at:
Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the situation and help you with the appropriate next steps.
Your rights under the Australian Consumer Law continue to apply.
Can I Cancel My Order?
If you would like to cancel your order, contact us as soon as possible at:
If the order has not yet entered processing or fulfilment, we will do our best to cancel it.
Once an order has already been processed or shipped, cancellation may no longer be possible.
What Payment Methods Do You Accept?
Available payment methods may include:
- Credit card
- Apple Pay
- Google Pay
- Shop Pay
The exact payment methods available will be displayed during checkout.
How Can I Contact Jarrah Lane?
For order, product, delivery, return or payment questions:
Email: info@JarrahLane.com
Website: JarrahLane.com