Shipping Policy
Last updated: 2 September 2026
At Jarrah Lane, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through JarrahLane.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm your order and shipping information, and prepare your items for dispatch.
Business days are Monday to Friday, excluding Australian public holidays.
Shipping Time
After your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.
Please note that delivery times are estimates and may vary due to circumstances such as:
- Carrier delays
- Peak sale periods
- Public holidays
- Customs processing
- Incorrect or incomplete address information
- Severe weather
- Other circumstances outside our reasonable control
Direct Supplier Shipping
Some Jarrah Lane products may be shipped directly from our suppliers.
This allows an order to move directly from the supplier to the customer rather than being shipped to us first and then forwarded again.
Some of our suppliers may be located overseas, including in China. As a result, certain parcels may be dispatched directly from an international fulfilment location.
Shipping Carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, your parcel may be handled by Australia Post, an international carrier or another local delivery partner.
Where tracking is available, tracking information will be provided after your order has been dispatched.
Shipping Costs
Standard shipping is free for orders delivered within Australia, unless otherwise clearly stated at checkout.
Incorrect Shipping Details
Please make sure that your name, shipping address and contact information are correct before completing your order.
If you notice a mistake after placing your order, contact us as soon as possible at:
We will do our best to assist. However, once an order has already been processed or dispatched, we may not be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, contact us at:
Please include your:
- Full name
- Order number
- Email address used for the order
We will review the available tracking and order information and help you with the next steps.
Lost or Missing Parcels
If tracking indicates that your parcel has been delivered but you cannot locate it, please first check:
- Around your property
- With other household members
- With neighbours
- With your local post office
- With the delivery carrier
If you are still unable to locate your parcel, contact us at:
We will review the situation and assist where possible.
Questions
For any questions regarding shipping or delivery, contact us at: