Returns and Refund Policy
Last updated: 2 September 2026
At Jarrah Lane, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made through JarrahLane.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not satisfied with your order or something is not quite right, please contact us within 30 days of receiving your order.
To request a return, email:
Please include:
- Your full name
- Your order number
- The email address used for the order
- The reason for your return
- Clear photos if the product is damaged, faulty or incorrect
- Any other information that may help us understand your request
Our customer care team will review your request and provide you with the next steps.
Return Approval
Please do not return an item before contacting us.
Returns must first be approved by Jarrah Lane.
Once your return has been approved, we will provide you with the relevant return instructions and return address.
Depending on the product, the return location may be operated by one of our suppliers and may be located overseas, including in China.
Return Shipping Costs
For change-of-mind returns, incorrect size selections or unwanted items, the customer is generally responsible for return shipping costs.
If the approved return address is located overseas, including with a supplier in China, the customer is responsible for arranging and paying for shipping to that return address.
We strongly recommend using a tracked shipping service.
This does not affect any rights you may have under the Australian Consumer Law.
Return Tracking
Where you are responsible for arranging a return, valid tracking information should be retained and provided when requested.
A refund may be processed after the returned product has been received and the return has been inspected and approved.
If a return shipment cannot be confirmed as delivered, we may be unable to complete the refund until the matter has been resolved.
Condition of Returned Items
For change-of-mind returns, products should generally be:
- Unworn
- Unwashed
- Unused
- In their original condition
- Returned with original tags and packaging where reasonably possible
Items showing signs of wear, washing, alteration, stains, makeup, perfume, damage or use may not qualify for a change-of-mind return.
Items That May Not Be Eligible for Change-of-Mind Returns
Certain products may not be eligible for a change-of-mind return, including:
- Gift cards
- Final sale items where clearly identified
- Personal or hygiene-related products where applicable
- Products that have been worn, washed or used
- Products returned without following the return process
Nothing in this section excludes rights that cannot lawfully be excluded under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
We will review the issue and work with you to determine an appropriate solution.
Your rights under the Australian Consumer Law are not excluded or limited by this policy.
Australian Consumer Law
Nothing in this policy limits rights or remedies available to consumers under the Australian Consumer Law.
Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.
Refund Processing
Once your return has been received, inspected and approved, we will notify you.
Approved refunds will generally be issued to the original payment method.
After we process your refund, your bank, credit card provider or payment provider may require additional time before the funds appear in your account.
Exchanges
Depending on the situation and product availability, we may be able to offer an exchange or another suitable solution.
Contact:
and we will review the options available.
Order Cancellations
If you would like to cancel an order, contact us as quickly as possible at:
If your order has not yet entered processing or fulfilment, we will do our best to cancel it.
Once an order has already been processed or dispatched, cancellation may no longer be possible.
Contact Us
For questions regarding returns, refunds or orders: